Assessment
- Issue reproduction
- Environment and access review
- Error and log review
- Dependency and integration checks
- Risk and priority summary
Technical Support and Maintenance
Fix what is broken. Strengthen what needs to keep working.
We diagnose, maintain and improve websites, stores and applications through practical technical support with clear priorities and ownership.
Stability Creates Room to Grow
Small technical problems rarely stay small forever.
Outdated systems, recurring errors, slow pages and unclear ownership make every future improvement harder. We help identify the immediate issue, stabilize the experience and define what should happen next.
Resolve the current problem
Diagnose bugs and failures through a structured review rather than applying unrelated fixes.
Reduce recurring risk
Improve updates, backups, monitoring, security and release practices where included.
Protect performance
Identify technical bottlenecks and prioritize improvements that support real user experience.
Create clearer ownership
Define what is monitored, what is maintained and how support requests move from report to resolution.
Technical support services
Support for the issue now and the system behind it.
Choose the support engagement closest to the current risk, platform or ownership need.
Website Maintenance and Care Plans
Routine updates, backups, checks and improvements designed to keep business websites dependable, with clear priorities for reliable delivery.
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WordPress Support and Bug Fixes
Diagnosis and repair for WordPress themes, plugins, layouts, forms, integrations and content-management issues, with clear and reliable delivery.
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Shopify and WooCommerce Support
Store support covering themes, apps, product experiences, integrations, checkout-related issues and ongoing improvements, with clear and reliable delivery.
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Custom Website and Web Application Support
Technical support for custom frontend, backend, API, CMS and web-application issues, with clear priorities and reliable long-term delivery.
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Mobile App Maintenance and Support
Bug fixes, dependency updates, release support, monitoring and ongoing application improvements, with clear priorities and reliable long-term delivery.
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Website and Application Performance Optimization
Profiling and remediation focused on loading, rendering, code, media, infrastructure and third-party impact, with clear and reliable delivery.
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Website Security and Malware Recovery
Practical hardening, cleanup and recovery support for website incidents within an agreed technical scope, with clear delivery priorities.
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Emergency Project Rescue
Rapid assessment and stabilization for broken, abandoned or high-risk website and application projects, with clear and reliable delivery.
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Website and Application Migration
Structured moves across hosting, domains, platforms or environments with testing and rollback considerations, with clear and reliable delivery.
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Hosting, Server and Cloud Support
Support for hosting, domains, DNS, deployment environments and cloud infrastructure within verified capability, with clear and reliable delivery.
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DevOps and Deployment Services
Release workflows, environment setup, monitoring and rollback planning for dependable delivery, with clear priorities and reliable long-term delivery.
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Retained Technical Support
Ongoing access to a technical team through a defined scope, request process, priorities and reporting cadence, with clarity.
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Practical Technical Ownership
Diagnose first. Prioritize clearly. Fix carefully.
Stabilization
- Critical bug fixes
- Backup or rollback planning
- Malware cleanup where included
- Configuration repair
- Temporary safeguards when appropriate
Improvement
- Performance remediation
- Update and release planning
- Security hardening
- Monitoring recommendations
- Technical debt priorities
Ongoing support
- Defined request channels
- Agreed scope and priorities
- Maintenance activities
- Change records
- Periodic reporting
Formal vulnerability assessment and penetration testing, broad cybersecurity consulting and incident-forensics services are not included.
Our Approach
How we approach technical support and maintenance.
Triage
We collect the symptoms, business impact, timeline, access and recent-change context.
Reproduce
We confirm the issue where possible and separate evidence from assumptions.
Assess risk
We identify immediate stability, security, data and operational concerns.
Resolve
We apply the approved fix or stabilization plan and document material changes.
Validate
We retest the affected journey and related functionality included in scope.
Prevent or maintain
We recommend monitoring, maintenance or structural improvements when recurring risk remains.
The connected decisions behind the technical system.
Because UnikBrushes works across connected disciplines, decisions can be made with the wider technical system in mind.
Assessment
Issue reproduction. Environment and access review.
Stabilization
Critical bug fixes. Backup or rollback planning.
Improvement
Performance remediation. Update and release planning.
Ongoing support
Defined request channels. Agreed scope and priorities.
Technical Support and Maintenance shaped around different business models.
One team across the decisions that shape the technical system.
Broad platform context
Support can connect website, commerce, application, integration and infrastructure issues where capability is verified.
Business impact in the priority
We consider what the issue prevents the customer or internal team from doing.
Clear limits
We define the technical scope and do not present ordinary support as specialized cybersecurity work.
Continuity after the fix
The engagement can continue through maintenance, monitoring and planned improvements when required.
Strengthen the work around the technical system.
Web Design and Development
Strategic, custom websites built for clarity, performance and long-term growth.
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E-commerce Development
Commerce experiences that make products easier to discover, buy, manage and grow.
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Mobile App Development
Purpose-built mobile applications from validated concept through launch and improvement.
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Custom Software Development
Custom digital systems designed around real workflows, products and operational needs.
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SEO, AEO and GEO Services
Search visibility built for traditional search, answer engines and generative discovery.
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FAQs
Clear answers before the first conversation.
Can you fix a WordPress or Shopify bug without rebuilding the website?
Often, yes. We first reproduce and assess the issue, then recommend a focused repair or explain why a broader change is required.
Do you offer emergency support?
Emergency project rescue is available based on team capacity, access, risk and the nature of the issue. Do not rely on this page as a guaranteed response-time commitment.
Can you take over a project from another developer?
Yes, after reviewing the code, access, documentation, hosting, dependencies and current condition. A paid assessment may be needed before ongoing support is confirmed.
Do you remove malware?
Malware recovery and practical hardening can be provided for supported website environments. Formal incident forensics, penetration testing and broad cybersecurity consulting are not included.
Can you improve website speed?
Yes. We can profile the experience and address code, media, rendering, hosting and third-party contributors within scope. Final performance also depends on the platform, infrastructure and external scripts.
Do you provide ongoing maintenance?
Yes. Care plans and retained support can include updates, backups, checks, bug fixes and planned improvements based on the agreed coverage.
Will you work without access to backups or a staging environment?
We assess the risk first. Some changes should not proceed until a suitable backup, rollback or testing path exists.
Do you guarantee that an issue will never return?
No. We verify the agreed fix and may recommend prevention or monitoring, but future changes, dependencies, infrastructure and third-party systems can introduce new issues.
Get the problem understood before it gets larger.
Tell us what is happening, when it started and how it is affecting the business or customer journey.